You may return damaged or faulty items within 15 days of delivery for a full refund. Please take a photo of the item and send it to us with a description of what went wrong.
You should expect to receive your refund within four weeks of contacting us, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Common errors when purchasing
One or more items can not be shipped to this location
Check your postal code /zip code, do not add spaces and only use a 5 digit zip code.